Shipping policy

Orofacial Therapeutics’ Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed received by noon PST, Monday – Friday are shipped same day. We use UPS Ground on orders with free shipping.

If at any time we are experiencing a high volume of orders that could cause a delay, we will contact you by email immediately. We know that timing is everything when you want to start treatment for head, neck, or jaw pain.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
UPS Ground	3-5 business days	Free
UPS 2nd Day Air	2 business days	At Cost
UPS Next Day Air	1 business days	At Cost

Shipment to P.O. boxes or APO/FPO addresses

We can ship UPS Ground to to P.O. boxes or APO/FPO at no extra charge.

Shipment confirmation and order tracking

Once your order is shipped you will receive an email with shipping and tracking information.

Customs, duties, and taxes

Orofacial Therapeutics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Orofacial Therapeutics is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.